FAQs

Where are we located?

We are located in Mount Roskill, Auckland. We ship all orders from here.

Business origin was from Hamilton, Waikato back in 2 years ago.

Are your products authentic?

All our products (sneakers & clothing collection) have been extensively examined and proven as authentic. All products come with a Pure Steal authenticity tag attached.

If I order today when will it arrive by my side?

We include free express shipping on all orders above $149 within NZ.

North Island: 1-2 Business Days

South Island: 1-4 Business Days

We do offer a pickup option (Sylvia Park & Lynnfield Countdown) for Auckland orders. Available at the checkout for $10.

**Please note that all pre-order products take up to 10-14 business days to process.

Can I return, exchange, or refund my product?

Due to the nature of the product and limited quantities. We are NOT ABLE to provide any return, exchange, or refund.

All sales are FINAL. More information please visit here.

What is the definition of 'slight damaged box'?

Certain products in our inventory may exhibit minor tears, marks, or deformations on the sneaker box. Therefore, these products are labeled as 'slight damaged box' and offered at a discounted price.

What does Pre-Order means?

A pre-order is a commitment to purchase a product before it is officially in stock on Pure Steal. By pre-ordering, you reserve the item in advance, ensuring you receive it as soon as it's available.

Please refer to the product description for the estimated time of all pre-order products.