Returns, Refunds, & Exchange Policy
All Sale Purchases Are Final
We do not offer refunds, returns, or exchanges on the items we sell although an exemption may apply to any product that is sold with an unknown fault.
Any product that is proven to be fake must be brought up to us within 7 days of receiving the item, with our PURE STEAL TAG attached without broken. We have the right to refuse Returns/Exchanges on any of the items we sell. But if we think the item's flaw/condition isn't up to our high standards we will deem the item returnable/refundable.
Our team at Pure Steal is committed to serving customers with the best products. Every single product that Pure Steal sells is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you have guaranteed satisfaction when you receive your purchase.
**Refunds, Returns, or Exchanges based on ordering the wrong size or change of mind are not considered a valid reason for a Return or Exchange and these will not be accepted.**
We carry out thorough quality checks before processing the ordered item to make sure our customers' items are in the agreed condition before purchase. If we miss a flaw with the product, customers are more than welcome to email us and inquire about a Return/Refund. We at Pure Steal are not required to allow Returns/Refunds on ANY item we sell. However, if we at Pure Steal believe the item's flaw/condition isn't up to our high standards, we will deem the item returnable/refundable. We will then email you back with further instructions.
If a customer's return inquiry is accepted, the customer MUST ship the item back to us in the exact same packaging and condition as it left us.
Products must be shipped to us within 5 business days of accepting the customer's Refund/Return Inquiry.
We do offer Exchanges on Returning items if the inquiry is accepted.
Note that Pure Steal is not liable for damages that are caused to the items during transit or transportation.
Our email for contact, expect a reply within 1-2 Business days after sending.
puresteal.nz@gmail.com